About Us | Extra Care Services Ltd

Our Story

Care That Feels Like Family

Extra Care Services was founded with one clear purpose: to give people the care they deserve, in the comfort of their own home. We saw too many families struggle to find trustworthy, consistent support — and we decided to do something about it.

From our first clients to the hundreds of families we support today, our commitment has never wavered. We recruit only the best carers, train them thoroughly, and match them carefully to each individual — because good care is personal.

We are proud to be fully regulated and to operate with complete transparency, putting dignity, compassion, and quality at the centre of everything we do.

500+

Families Supported

150+

Vetted Carers

98%

Satisfaction Rate

Mission & Vision

What We Stand For

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Our Mission

To deliver outstanding, person-centred care that empowers individuals to live fulfilling lives at home — with safety, dignity, and genuine compassion at the heart of every interaction.

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Our Vision

To become the most trusted name in UK home care — where every person we support feels valued, every family feels reassured, and every carer feels proud of the work they do.

Our Values

The Principles We Live By

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Compassion

We approach every client with warmth, empathy, and genuine care — treating each person as we would our own family.

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Excellence

We set high standards in everything — from carer training and vetting to the quality of every single care visit.

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Integrity

We operate with full transparency, honesty, and accountability — with clients, families, and our own team.

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Dignity

Every person deserves to be treated with respect and dignity. We never compromise on this — ever.

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Reliability

Families count on us. We show up, follow through, and communicate proactively — always.

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Growth

We invest in our carers' development so they can deliver the best possible care and build rewarding careers.

Our Story & Mission