From your very first call to long-term care — here's exactly what to expect when you choose Extra Care Services.
We make starting care as simple and stress-free as possible. Here's how it works, step by step.
Call us, email us, or fill out our contact form. Tell us a little about your situation — there's no pressure and no commitment required.
One of our experienced care coordinators visits your home — at a time that suits you — to understand your needs, lifestyle, and preferences in detail.
We design a bespoke care plan around you — covering your routines, medical needs, social preferences, and goals. You approve every detail before care begins.
We carefully select a carer whose skills, experience, personality, and availability align with your care plan. You have full say in the final decision.
Your carer starts visits. In the first week, your care coordinator checks in regularly to ensure everything is going smoothly and to answer any questions.
We review your care plan regularly, adjust it as your needs change, and remain available 24/7. Quality spot-checks ensure your carer consistently delivers exceptional care.
We work with all major funding routes to make quality care as accessible as possible.
If you have a primary health need, you may be eligible for NHS CHC funding which covers the full cost of care. Our team can support you through the assessment process.
Your local council may fund or contribute to your care following a needs assessment. We work with all local authorities and accept direct payments.
Pay directly for your care with full flexibility and choice. We offer transparent pricing with no hidden charges — you only pay for what you need.